Wednesday September 17, 2003 9:00 am – 4:00 pm Donald E. Stephens Convention Center - Room 5 5555 N. River Rd., Rosemont, IL (Five Minutes from Chicago International Airport)
	9:00 – 9:15 Introductions
	Customer Relationship Management
	9:15 – 10:30 Presentation. Christopher Fletcher, Vice President and Managing Director, Customer Relationship Management, Aberdeen Group. Recognized as one of the "20 Most Influential Executives in CRM" by CRM Magazine.
	10:30 – 10:45 Break
	10:45 – 11:25 CRM Mini Case Studies. Scott Morey, Senior Vice President and CIO, Equity Office Properties; Paul Quinn, Senior Vice President and CIO, Duke Realty. 11:25 – 12:00 Q&A / Open Discussion
	12:00 – 12:45 Lunch
	Sarbanes Oxley
	12:45 – 1:45 Sarbanes Oxley Open Roundtable Discussion – What is the role of the CIO/CTO in enforcement; What are the specific obligations for IT; What role does/should technology play; etc.
	Business Continuity and Disaster Recovery
	1:45 – 2:00 Business Continuity and Disaster Recovery – Quick Onsite Survey; Do you have plans in place; Who has responsibility for management versus IT continuity planning; Have you used consultants; What are your recovery time lines; What is your budget; etc.
	2:00 – 2:15 Break
	2:15 – 3:00 Presentation: Greg Ferris, Executive Director Global Business Continuity Planning, Morgan Stanley – Business Continuity Case Study 3:00 – 3:30 Q&A / Open Discussion
	Administrative
	3:30 – 4:00 CIO / CTO Forum Discussion – Format, Location, Date and Agenda for Next Meeting
	If you have not already, please RSVP to Carla Ryan at cryan@constellationllc.com or (720) 529-3202